Shipping & Delivery

Thanks for the clarification! Here's the updated Shipping & Delivery page for your Shopify store — now more precise and professionally worded without using “other states” and with the revised lead time phrasing.

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🚚 Shipping & Delivery

At Ban Hin Bee (BHB), we are committed to providing reliable, safe, and timely delivery of your purchases across Peninsular Malaysia.

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📍 Delivery Coverage

• We deliver to addresses within Peninsular Malaysia only.

• We do not deliver to East Malaysia (Sabah, Sarawak, or Labuan) at this time.

• If you are unsure whether your location is serviceable, please contact us before placing your order.

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🚛 Delivery by BHB Team (Penang & Sungai Petani)

Orders delivered to Penang and Sungai Petani will be handled by our in-house logistics team, ensuring:

• Proper handling of bulky and fragile appliances

• Direct coordination for delivery timing

• Better support for installation (if applicable)

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📦 Delivery to Other Locations in Peninsular Malaysia

For all other locations within Peninsular Malaysia, deliveries will be arranged through our appointed courier or transport partners, depending on the item type and destination.

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⏰ Delivery Lead Time

• Penang & Sungai Petani: Typically within 1–5 working days
  (subject to stock availability)

• Other locations in Peninsular Malaysia: Usually within 3–10 working days, depending on item type and destination
  (subject to stock availability)

Please note that delivery schedules may be affected during peak seasons, public holidays, or in the event of unexpected circumstances.

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📋 Additional Delivery Information

• Please ensure that your delivery address and contact number are accurate during checkout.

• Our team or delivery partner will contact you to coordinate a suitable delivery time, especially for large or built-in appliances.

• Additional charges may apply for:

  • Non-lift accessible buildings (e.g. walk-up units)

  • Special handling requests

  • Failed deliveries due to incorrect information or absence at delivery time

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📞 Need Help?

If you have special delivery requests or need updates on your order status, feel free to contact us:

📱 WhatsApp / Call: +6016-440 3088